Terms and Conditions

Shipping & Taxes

Tommy Rough offers free shipping within Australia

Australia Post is our preferred vendor for all orders delivered within Australia.

Once your payment is received, it usually takes up to 24 hours to process your shipment, depending on the day and time your order is placed. Purchases made after 12:00pm EST are processed the following business day. Orders placed on a weekend, or AU public holiday will be processed the following business day.

In Brief

Australia Post / Free / 3-5 Business Days / basic tracking of parcels is available.

Lost or Stolen

Tommy Rough does not accept liability for lost or stolen packages, without a signature as proof of delivery. We recommend entering a shipping address where someone will be present to sign for, and accept the order.

International shipping

Is not offered at this time

Goods and services tax

GST – AUSTRALIA – Tommy Rough is exempt from GST. 

First Time Orders

To avoid delays in processing your order, please provide the billing and shipping information associated with your payment method. For security purposes, Tommy Rough reserves the right to decline first time orders shipped to a location other than the cardholder’s billing address, secondary residence or work address.

Refused Packages

If a package is refused, the return shipping cost and any applicable duties and taxes associated with the return will be deducted from the customer’s refund.